Privacy Policy

1. Introduction

Welcome to cbrbet's Privacy Policy. This document explains how cbrbet ("we", "us", "our") collects, uses, discloses, and protects personal information from users ("you", "your") of our online casino and sports betting platform. We are committed to safeguarding your privacy and ensuring that your personal data is processed securely, transparently, and in compliance with applicable data protection laws.

By creating an account with cbrbet or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our platform.

2. Data Controller

cbrbet acts as the data controller for the personal information we collect from users of our platform. As the data controller, we determine the purposes and means of processing your personal data. For inquiries regarding data protection or to exercise your privacy rights, please contact us at [email protected].

3. Information We Collect

We collect several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

3.1 Information You Provide Directly

When you register for a cbrbet account, you provide us with the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and gender
• Contact Information: Email address, mobile phone number, and residential address (street, city, postal code, province)
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history
• Verification Documents: Copies of your Indonesian national identity card (KTP), proof of address documents, and selfie photographs for KYC verification
• Communication Data: Messages you send to our customer support team via live chat, email, or other communication channels

3.2 Information Collected Automatically

When you access and use cbrbet, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, click patterns, navigation paths, and interaction with games and betting markets
• Transaction Data: Deposits, withdrawals, bets placed, game results, winnings, losses, and account balance history
• Location Data: IP address, geographic location (country, city), and time zone
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies (see Section 10 for details)
• Security Logs: Login attempts, failed authentication events, account access history, and suspected fraudulent activity

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate deposits and withdrawals
• Identity verification service providers that assist with KYC compliance
• Fraud prevention and risk management service providers
• Analytics and advertising partners (where applicable and with your consent)

4. How We Use Your Information

cbrbet uses your personal information for the following purposes:

4.1 Account Management and Service Provision

• Create and manage your cbrbet account
• Authenticate your identity and verify your age (21+ requirement)
• Process deposits, withdrawals, and other financial transactions
• Enable you to place bets on sports events and play casino games
• Track your account balance, transaction history, and gaming activity
• Provide customer support and respond to your inquiries

4.2 Compliance and Legal Obligations

• Comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Verify your identity and residential address
• Detect and prevent fraud, money laundering, collusion, and other illegal activities
• Maintain records required by gaming regulations and licensing authorities
• Respond to legal requests from law enforcement and regulatory bodies

4.3 Platform Security and Integrity

• Monitor for suspicious account activity and unauthorized access
• Detect and prevent cheating, bonus abuse, and terms of service violations
• Protect cbrbet and our users from security threats and cyberattacks
• Maintain the integrity of our games and betting markets

4.4 Service Improvement and Analytics

• Analyze usage patterns to improve platform performance and user experience
• Conduct research and data analysis to develop new features and products
• Monitor game popularity and betting trends to optimize our offerings
• Test and troubleshoot technical issues

4.5 Marketing and Communications

• Send you promotional offers, bonuses, and betting tips (with your consent)
• Inform you about new games, features, and platform updates
• Provide personalized recommendations based on your gaming preferences
• Send transactional messages such as deposit confirmations, withdrawal notifications, and account alerts

4.6 Responsible Gaming

• Monitor your gaming behavior for signs of problem gambling
• Enforce deposit limits, session timers, and self-exclusion requests
• Provide resources and support for responsible gaming

5. Legal Basis for Processing

cbrbet processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our agreement with you (Terms and Conditions) and provide our services
• Legal Obligation: Processing is required to comply with KYC, AML, gaming regulations, and other legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided these interests do not override your privacy rights
• Consent: Where required by law, we obtain your explicit consent before processing your data for marketing communications or optional features

6. Data Sharing and Third Parties

cbrbet does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes described in this policy:

6.1 Service Providers

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Identity Verification Services: KYC and AML compliance providers that verify your identity documents
• Cloud Hosting Providers: Infrastructure and data storage services
• Customer Support Tools: Live chat platforms and ticketing systems
• Analytics Providers: Data analytics and platform monitoring services

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Game Providers

We share limited data with our game studio partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Play'n GO, Playtech, and others) to enable gameplay, track game sessions, and process winnings.

6.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, and courts when required by law, court order, or legal process, or to protect our legal rights and interests.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in data controller.

7. Data Security

cbrbet employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with restricted access controls and regular security audits
• Access Controls: Only authorized personnel with a legitimate need to access your data are granted permission, and all access is logged
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of account security
• Firewall Protection: Network-level security measures to prevent unauthorized intrusion
• Regular Security Audits: Periodic assessments of our security infrastructure by independent cybersecurity experts
• Employee Training: All staff members receive data protection and security awareness training

Despite our security measures, no system is completely invulnerable. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately if you suspect unauthorized account access.

8. Data Retention

cbrbet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and accounting requirements. Our retention periods are as follows:

Data Category	Retention Period
Account Information	Duration of account + 5 years after closure
Transaction Records	7 years from transaction date (AML compliance)
KYC Documents	5 years after account closure
Game and Betting History	5 years from last activity
Marketing Consent Records	Duration of consent + 2 years
Customer Support Communications	3 years from last contact
Security Logs	2 years from creation date

After the applicable retention period expires, we securely delete or anonymize your personal data. In some cases, we may retain anonymized or aggregated data for statistical purposes indefinitely, as such data cannot be used to identify you.

9. Your Privacy Rights

As a cbrbet user, you have the following privacy rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly in your account settings.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. However, we may retain certain data to comply with legal obligations (e.g., AML record-keeping requirements).

9.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. We will stop processing your data for such purposes upon receipt of your objection.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our customer support team at [email protected] with the subject line "Data Privacy Request". We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

cbrbet uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

10.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality, such as maintaining your login session and processing transactions. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with cbrbet and identify areas for improvement.
• Functionality Cookies: Remember your preferences, such as language settings, display options, and favorite games.
• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized promotional offers and measure the effectiveness of marketing campaigns (used only with your consent).

10.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though disabling essential cookies may impair platform functionality. For more information on managing cookies, visit your browser's help documentation.

11. International Data Transfers

cbrbet operates internationally, and your personal data may be transferred to and processed in countries outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

12. Children's Privacy

cbrbet is strictly for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to cbrbet should contact us at [email protected].

13. Changes to This Policy

cbrbet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of cbrbet after the effective date constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days

Our dedicated data protection team is here to assist you with any privacy concerns and ensure your personal information is handled in accordance with this Privacy Policy and applicable laws.